JD Telecom

GET CONNECTED, STAY CONNECTED

Browsing, Streaming, Solutions

JD Telecom is one of the South Africa’s renowned business process outsourcing (BPO) service solutions that continuously seek optimization opportunities to give the best service solutions for our customers. Our offering is delivered mostly in the form of call centre support.

JD Telecom manages both inbound and outbound calls, ensuring comprehensive approach to maximize sales growth for our customers. JD Telecom functions as an extension to our customer’s business development division as we effectively infuse operational efficiencies and service excellence to their customers (end user). With our varied sales and marketing expertise, JD Telecom continues to be one of the best service solutions that enables customers to effectively service their end users, expending their reach and impact across various market structures and dynamics.

Customer Management

Growing businesses lies in the ability to choose correct partners who understands your business needs.

Omnichannel Management

JD Telecom offers extensive service solutions ranging from voice to digital channels.

Technical Expertise

JD Telecom boast an equity of talent, with diverse expertise that renders operational efficiencies for businesses requiring specialized skills in various technical services

Administrative & Processing

Operational excellency requires seamless management of customer requirements and processes.

Impeccable Reliability.

JD Telecom has been operation since 2020, under the auspice of the late founder, Mr Rajen Reddy and dynamic leadership of the general manager, Leena Naicker, and director Mrs Esay Reddy. The company now services at least 4 key partners, with the staffing compliment of over 100+, engaging with at least 1 000 000 customers since inception.

Company Overview

100+

Agents

90%

FTE Capacity

4

Key Brand Partners

3000+

Monthly Customer Engagement

Our Partners

Mission & Vision

Mission

To anticipate future needs of connectivity with cutting-edge technology that inspires new forms of communication and engagement between stakeholders, enabling seamless transition to the inter-connected world.

Vision

To become the continent’s leading telecommunication and BPO service provider that infuses ideologies of inclusivity in connectivity and cross-connectivity for all.

Company Management Team

Mrs Esay Reddy

(Executive Director)

Mrs Venisha Reddy

(Executive Management)

Mrs Leena Naicker

(General Manager)

Mr Anesh Ramsaroop

(Financial Manager)